The Hub connects to your router via an ethernet cable, so as long as you have internet, your Hub will not lose any connections to the Den Cloud.
We recommend placing the Hub in a central part of the house, and then placing the first set of Socket Outlets within 15 meters of the Hub. Further Sockets and Light Switches can then be installed within 15 meters of each other.
The devices use Zigbee technology which not only uses very little energy but also allows our Socket Outlets to communicate with each other via a standard meshing system, therefore the range can be extended to cover a large area, provided that each device is within range of a connected Socket Outlet.
Alternatively, we also recommend spacing of no more than 7 metres in a straight line, especially if the obstructions are thick/dense walls. The closer the device is to the Hub or a Socket Outlet, the better the signal will be.