If you’re experiencing difficulties with devices disconnecting, the information in this article should get you back up and running.
Assess the location:
Ensure the Hub is in a location without obstructions, away from metal, concrete structures, and windows. It’s also important that the Hub is at least 2 feet away from both the floor and your router.
Don’t place the Hub on or near metal surfaces such as metal shelves or boilers.
Try to position your Hub to have a clear line of sight with your other devices. We recommend a maximum distance of 10 metres between the Hub and at least one device.
Other wireless devices around the house can also cause interference, so make sure the Hub is away from:
- Baby monitors
- Wi-Fi access points on 2.4 GHz
- Microwave ovens
- Devices such as consoles, smart TVs, streaming devices that connect to the internet wirelessly
Check your Wi-Fi settings:
Whenever possible, switch your Wi-Fi router and Wi-Fi boosters to 5 GHz only. Modern devices such as smartphones, smart TVs and consoles support the 5 GHz band without any problems.
If you need to use a 2.4 GHz band, try changing the channel used by your Wi-Fi router.
Refer to the instruction manual of your Wi-Fi router for detailed instructions.